We were most excited and enjoyed it immensely!ĭiane was our cocktail server for the day and Louis was assisting. We ended up with a cabana with a private soak pool. Sesen immediately apologized for the wait and she was very welcoming, sweet and had a sunny ☀️ and bright attitude.Sesen offered us an upgraded cabana due to the other side of the pool being closed. We had not stepped foot in the Palms in about 7-8 years, the renovations were beautiful!īack to the cabana… we arrived and waited a few minutes before Sesen checked us in.I am a firm believer in the frontline is the face of your organization and it can make or break an experience with first impressions. My husband and I were not staying at the Palms but we recently rented a cabana for the day on 8/23/23.
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